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In almost every Swapfiets city, you’ll find a physical store where our team is ready to help you out. Whether you need a quick repair, have a question, or want advice about your subscription, you’re always welcome.
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¿Cómo funciona Swapfiets?
Swapfiets es una suscripción de bicis. Por una cuota fija al mes, tienes tu bici Swapfiets y asistencia siempre que lo necesites. ¿Tu bici tiene un problema? Repórtalo desde la app y la reparamos o te damos otra. Así de fácil.
¿Qué pasa si mi bici de Swapfiets se rompe?
No te preocupes. Si no podemos arreglarla en 10 minutos en la tienda, la cambiaremos por otra. Contáctanos a través de la app para programar una cita. Si te encuentras dentro de nuestra área de servicio, iremos a reparar tu bici donde quieras.
¿Qué pasa si me roban la bici de Swapfiets?
Lo más importante es que siempre la dejes bien asegurada. Todas nuestras bicis tienen doble candado, y las e-Bikes también uno para la batería. Si te la roban (o la pierdes) estando bien cerrada, tendrás que pagar un recargo, según el modelo. Te ayudamos a hacer la denuncia y te damos una bici nueva. Si quieres más tranquilidad, puedes añadir cobertura total por robo a tu suscripción.
¿Cómo cancelo mi suscripción a Swapfiets?
Para cancelar tu suscripción simplemente sigue las instrucciones en la App de Swapfiets. Todas nuestras membresías incluyen un preaviso de cancelación de un mes. Si tienes una suscripción no-flexible, puedes cancelar luego de 6 meses. Una vez devuelta tu bici, la pondremos a punto y pronto estará en camino a servir a otro miembro.
