Contact us

WhatsApp

Instant reply.

Start chat

Mail

Average response time of 24 hours.

support.uk@swapfiets.com

Phone

Average response time of 5 minutes.

+44 20 3808 0005

Opening hours WhatsApp / Chat:

Monday till Friday from 10:00 - 18:30
Saturday from 09:30 - 18:00
Sunday from 10:00 - 18:30

Opening hours Phone:

Monday till Friday from 10:00 - 18:30
Saturday from 09:30 - 18:00
Sunday Closed

WhatsApp

Instant reply.

Start chat

Mail

Average response time of 24 hours.

support.uk@swapfiets.com

Phone

Average response time of 5 minutes.

+44 20 3808 0005

Opening hours WhatsApp / Chat:

Monday till Friday from 10:00 - 18:30
Saturday from 09:30 - 18:00
Sunday from 10:00 - 18:30

Opening hours Phone:

Monday till Friday from 10:00 - 18:30
Saturday from 09:30 - 18:00
Sunday Closed

24/7 service in your pocket

Easily book repairs, get discounts, find nearby stores, and check your invoices. All in one place.

4,5 • 17,000 reviews

iPhone mockup

24/7 service in your pocket

Easily book repairs, get discounts, find nearby stores, and check your invoices. All in one place.

4,5 • 17,000 reviews

24/7 service in your pocket

Easily book repairs, get discounts, find nearby stores, and check your invoices. All in one place.

4,5 • 17,000 reviews

iPhone mockup

How does Swapfiets work?

Swapfiets is a bike subscription service. For a low, fixed monthly fee, you get a Swapfiets bike and ongoing support. If your bike has an issue, just report it through the Swapfiets app and we’ll repair or swap it. Our goal is to keep you on two wheels without hassle.

What happens if my Swapfiets bike is broken?

No worries. If we can’t fix your bike in 10 minutes, we’ll swap it for a working one. Use the Swapfiets app to report the issue. If you're in a service area we can repair on the spot.

What happens if my Swapfiets bike is stolen?

Preventing theft starts with securing your ride! All our bikes come with in-built double locks, including battery locks for our e-Bikes. Always remember to double lock your bike. If someone steals it (or you lose it) when double locked, you’ll pay a surcharge, depending on the bike model. We'll help you file a police report and give you a replacement. For extra safety, you can also add full theft coverage to your bike subscription.

What happens when I'm done with my subscription?

Cancel your membership easily in the Swapfiets app. All memberships have a one-month notice period. If you have a 6- or 12-month subscription and don’t want to keep your bike afterwards, make sure to cancel at least one month before the end of the term.
Once you return your bike, we’ll quickly check it and pass it on to the next member.

Stay updated

Sign up for our emails to receive the latest updates on services, products and discounts. You’ll also get a £15 voucher for your Swapfiets subscription.

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Stay updated

Sign up for our emails to receive the latest updates on services, products and discounts. You’ll also get a £15 voucher for your Swapfiets subscription.

Mastercard logo
AMEX logo
Stay updated

Sign up for our emails to receive the latest updates on services, products and discounts. You’ll also get a £15 voucher for your Swapfiets subscription.

Mastercard logo
AMEX logo